Islamic bank protects website data with our CMS development services

The challenge

Outdated back-end CMS

Aware that the CMS was under-performing, the bank asked egforit to carry out a CMS audit. At this time, the bank’s website had the following issues:

 

• poor security for customer details
• high software maintenance costs
• lack of value for the marketing team

 

On the basis of this analysis, the bank identified key areas for improvement.

First of all, the client needed a platform that could be trusted with customers’ sensitive data. The website also needed to be easy to update and manage without reliance on IT support. And the UI was in need of an update to reflect the bank’s new brand identity.

The solution

Rebuild in Umbraco

Following the website audit, the bank engaged egforit to rebuild its CMS and implement its new web design. 

The first step was to create a like-for-like version of the client’s website in Umbraco CMS. Our portal experts began by creating new environments within Azure, followed by implementation of a platform with enhanced security. This new platform ensured that personal customer data was protected in line with industry standards.

 

We then worked with the bank’s design agency to rebuild the UI on top of the new CMS.

 

In addition, we made changes to the bank’s personal deposit account (PDA) web form to improve the user experience. A further improvement was to transform the news page into an aggregated company social media feed.

 

Finally, our software engineers successfully migrated the website content to the new Umbraco site. Our team then provided a fully managed service to ensure ongoing functionality and security.

The benefits

A high-value CMS

Finance company makes £1M in three months with new banking portal solution

The challenge

Outdated banking portal

At the time of this project, the client was struggling with an outdated and insecure CMS. Being able to trust its banking portal with sensitive customer data was vital, but existing security measures were falling behind. The company also needed to improve the performance and security of the deposit account sign-up experience. The pre-existing set-up was:

 

• not easily testable
• expensive to maintain
• not reusable or flexible

 

It was clear to our client that rebuilding the intranet was crucial for the company’s ongoing competitiveness.

The solution

Complete portal overhaul

To help our client reach its business goals, we decided to rebuild the front- and back-end of the portal in Umbraco.

 

Our developers also introduced an upgraded “Quick Quote” feature. This service automatically suggested different loan terms for people who wouldn’t normally be eligible for a loan. The feature was immensely successful from the moment it hit the market, making the client £1 million in the first three months.

 

In order to further support our client, we introduced automation of software infrastructure deployments. This included creating Azure web apps that provided application insights and Azure SQL databases on a common infrastructure pipeline.

The benefits

Award-winning security

Credit provider satisfies 9 million users with a new and improved customer portal

The challenge

Outdated customer portal

The finance company we served in this project specialises in two areas:

 

1. providing credit to customers who are new to credit or wish to rebuild their credit history
2. extending its credit capability to global retailers in the form of white-labelled store cards

 

Prior to this project, the company relied on a legacy third-party platform to serve its online banking customers. The high cost of maintaining this third-party platform, along with its lack of flexibility and weak security, made it unsustainable.

 

Furthermore, the legacy banking platform’s unintuitive interface meant the company’s customer service team had to deal with frequent calls. It was clear that the legacy portal was having a negative impact on customer satisfaction and customer service efficiency.

 

For these reasons, the company decided it was time for online banking software development to rebuild the platform.

The solution

Online banking software development

The finance company already had the core of its new customer portal in place. Based on our reputation as portal experts, the company engaged us to deliver additional features and migrate the user base.

 

This core portal was split into over 19 customer-facing portals for the company’s different credit brands. Each portal had to have its own e-account management features.

 

egforit Software assisted by building the portal identity provider and a single sign-on (SSO) solution for all the client’s portals.

 

From there, we carried this online banking software development project forward by:

 

• developing an Angular-based modern and intuitive front-end interface for users
• ensuring government-grade security standards, FCA approval, and PCI compliance for all data
• introducing automation into the software delivery process with industry-leading technologies
• migrating the entire userbase — 9 million users — to the new in-house banking platform

 

Our seamless migration of 9 million users was the largest single software roll-out in the client’s history. Achieving this customer data migration without a hitch, we provided a seamless transition to the new online banking app.

The benefits

Delivering efficient banking software development

Fintech pioneers boost marketing reach with custom CMS and website redesign

The challenge

Slow and costly website changes

Having recently won several awards for its innovative services, our client thought it was time to rebrand its outdated website. As part of this rebrand, the company also wanted to give its marketing team more control over the website content.

 

At this time, the lack of a flexible CMS meant that any website changes went through an external design agency. This had the following disadvantages:

 

• there was a delay between requesting a change and having it live on the site
• the company had to pay the design agency for each change to the content
• the marketing team could not fulfil its true potential as content creators

 

Overall, these issues had the effect of limiting how quickly the company could promote new services online. It was clear that a new CMS would have to accompany the website redesign.

The solution

Redesign with Umbraco CMS customisation

Based on our reputation as CMS development experts, the company engaged us to deliver its website redesign. At the same time we proposed delivering a new CMS in Umbraco, a highly customisable and secure content management platform.

 

For the user-facing part of the website, we would develop HTML templates to match design files from the company’s design agency. But through Umbraco CMS customisation, we would enable marketing to make any changes to the content as needed.

 

Our CMS development team broke the project into two phases:

 

1. 1. Design, including a plan of the website architecture, list of features to be developed, and set-up of project management tools.

 

1. Development, including:
   • set-up of web development and test environment
   • development of HTML templates based on design assets
   • creation of an Umbraco framework to host the site
   • development of Umbraco features for marketing use

 

Once development was complete, we also provided Umbraco training so the marketing team could get started straight away.

The benefits

A new website with room to grow

Finance company conquers the online credit market with our financial API platform

The challenge

Delivering a brand-new financial API platform

Egypt , middle east credit card usage is substantial — around 60 percent of adults own one — and it’s growing year on year. With over 5 million credit customers, our client is a major player in this industry. However, the client recognised that digital innovation was key to maintaining this market-leading position.

 

This search for increased revenue and market share led the client to consider creating a pioneering digital credit card. This would effectively be a digital version of its “cobrand” credit cards, which high-street chains wrap in their own branding for use as store cards, retail-branded credit cards, and reward cards. As well as the usual credit card functionality, these cards offer benefits such as shopping discounts and loyalty points.

 

Overall, the client’s business goals with this digital credit card were:

 

• to grow their near-prime business by approving more customers for credit
• to gain greater returns from their existing investment in cobrand credit products

 

Expanding their cobrand credit cards into a digital format was a fast way to further these goals, as it would help them tap into the online shopping market. However, the client lacked the in-house expertise to make this dream a reality.

The solution

White-label credit card processing with Azure

Aware of our reputation as financial software developers, the client approached the egforit team for a solution. And we determined that the challenge was a perfect use case for an API platform built in Microsoft Azure.

 

Using Azure’s serverless technologies, our integration engineers developed a suite of interconnected APIs. Each of these performed a specific function, such as performing credit checks and identity checks with third-party databases.

 

A major benefit of Azure — besides its cost-effective and scalable services — was the free and automatically generated developer portal. This site allowed developers from our client’s partners to use and test the credit card APIs securely and easily. This eased the roll-out of the digital credit card across the client’s partner network, ensuring the new product could gain traction quickly.

The benefits

A financial API platform to beat the competition

Credit provider protects 5 million customers’ data with our GDPR integration expertise

The challenge

Duplicate consent data put the business at risk

Although the GDPR legislation came into effect in 2018, many businesses are still struggling to handle customer data correctly. Essentially, GDPR says that businesses must:

 

• ask for customer consent to be targeted in marketing
• store this consent data in an auditable format
• let customers withdraw their consent at any time

 

With 5 million customers’ consent data to store and update, our client had a huge task on its hands. And its pre-existing process of collecting consent data on a daily basis in multiple CSV files was not working properly. The lack of automated data transfer and centralised data storage had the following drawbacks:

 

• duplicate and inaccurate consent data were slowing marketing
• customers calling about consent issues added to the customer service workload
• lack of self-service consent management was frustrating customers

 

Ultimately, the absence of solid GDPR compliance software was putting the business at risk of breaching data privacy legislation. This would have had a negative impact on the company’s reputation and revenue. It was clear to our client’s management that GDPR data solutions were an urgent priority.

The solution

Delivering custom-built GDPR data solutions

Based on our history of excellence in finance integration, the client chose egforit to design the necessary GDPR data solutions. We identified Microsoft Azure as the most flexible and cost-effective integration platform for this challenge.

 

Our software engineers broke the GDPR integration into two parts:

 

1. automating and centralising storage of the customer consent data
2. enabling customers to update their consent options in real time

 

For the storage solution, we used Azure Functions to compile all the CSV files holding the customer consent data into central serverless storage on Azure. At the same time we developed a GDPR portal that allowed customers to log in and change their consent preferences. These changes then updated the Azure storage via APIs, so the central consent records were always current.

 

Because of the millions of customers involved, the GDPR portal had to be highly available and reliable. We also ensured that the portal interface met AA accessibility standards and was easy to use for people with no technical knowledge.

The benefits

Compliant and efficient GDPR integration

Streamlining file upload and storage

 

A leading global provider of services in debt collection, confidential credit control, and tracing was looking for improvements to their system for Egypt , middle east client file uploads.

The Solution

Custom PHP development

 

Following the brief, we designed and built a bespoke PHP development application that was accessible to any internal team. Ultimately, this allowed clients to upload files directly to the company’s storage. Thereafter, our developers ensured security through rigorous penetration testing and a role-based system that only permitted client users to view their own files.